Client Background
HomeGear is a mid-sized Amazon seller specializing in compact home storage solutions (e.g., foldable shelves, drawer organizers). Prior to partnering with CLUMN, HomeGear spent 15+ hours/week on FBA prep but struggled with consistent Amazon compliance issues. Rejected shipments, slow inventory check-in times and high placement fees were eating into profits and limiting their ability to scale.

Key Stats Before CLUMN: 1,200 orders/month on Amazon, 18% of FBA shipments rejected, 2-week average inventory check-in time at Amazon FCs, $2,000/month spent on placement fees and re-prep costs.

Core Challenges
•Amazon Compliance Issues: Frequent shipment rejections due to incorrect FNSKU labeling, improper poly-bagging and non-compliant packaging for fragile items.
•Slow Inventory Turnaround: 2-week wait for inventory to be checked into Amazon FCs, leading to stockouts of bestsellers during peak demand periods (e.g., Prime Day, Black Friday).
•High Hidden Costs: Amazon’s placement fees and re-prep costs for rejected shipments were costing $2,000+/month.
•Lack of Amazon Expertise: HomeGear’s team didn’t have the bandwidth to stay updated on Amazon’s ever-changing FBA policies, leading to repeated compliance mistakes.

CLUMN Fulfillment Solution
We implemented a comprehensive FBA Prep solution focused on compliance, speed and cost optimization:

1.Amazon Expert Prep Team: Assigned a dedicated team of FBA specialists to HomeGear, trained on the latest Amazon policies (including labeling, packaging and fragile item handling). Every unit undergoes double inspection to ensure 100% compliance.
2.Expedited Prep & Shipping: Implemented a 48-hour turnaround for FBA prep, with consolidated shipping to Amazon FCs via CLUMN’s dedicated carrier partnerships. This eliminated Amazon’s placement fees and reduced check-in time to 1–3 days.
3.Custom Fragile Item Packaging: Designed Amazon-compliant packaging for HomeGear’s fragile storage solutions (including bubble wrap, corrugated insertsand “Fragile” labeling) to prevent damage during transit.
4.Seller Central Integration: Synced CLUMN’s platform with HomeGear’s Amazon Seller Central, enabling real-time inventory tracking, automated shipment notifications and seamless order management.
5.Proactive Policy Updates: Provided monthly updates on Amazon policy changes and adjusted prep processes accordingly, ensuring long-term compliance.

Measurable Results (4 Months Post-Implementation)
•0% FBA Shipment Rejections: 100% compliance rate, eliminating re-prep costs and delays.
•3x Sales Growth: Monthly orders increased from 1,200 to 3,600, driven by faster inventory check-in and no stockouts during peak periods.
•Cost Savings: $2,000+/month saved on placement fees and re-prep costs, plus $1,500/month saved on labor (no more in-house FBA prep).
•Faster Turnaround: Inventory check-in time reduced from 2 weeks to 1–3 days, ensuring HomeGear’s bestsellers were always in stock.
•Prime Eligibility Improvement: 95% of HomeGear’s products now qualify for Prime (up from 70%), increasing visibility and sales on Amazon.

Client Testimonial
“We were drowning in FBA prep and rejections before CLUMN. Every month, we lost money on placement fees and spent hours fixing compliance mistakes. Since switching, we’ve had zero rejected shipments – their team knows Amazon’s policies inside out. The 48-hour prep turnaround and fast check-in mean we never miss a sales opportunity, especially during Prime Day and Black Friday. We’ve scaled sales 3x in 4 months and saved $3,500/month on logistics costs. CLUMN isn’t just an FBA prep service – they’re our Amazon growth partner.” — Ryan Patel, Owner, HomeGear