Meet the Minds Behind Your Seamless Fulfillment Journey

At CLUMN Fulfillment, we don’t just offer logistics solutions—we build partnerships rooted in expertise, passion and a shared commitment to your success. Our team is a diverse group of logistics veterans, tech innovators, customer service specialists and global supply chain experts, united by a single mission: to make cross-border fulfillment simple, reliable and cost-effective for brands worldwide.

Every member of our team brings years of hands-on experience in e-commerce, FBA, crowdfunding and international shipping. We don’t just follow industry trends—we set them, leveraging cutting-edge technology and data-driven strategies to solve your most pressing logistics challenges. But what truly sets us apart? We treat your business like our own, going above and beyond to deliver personalized support and tailored solutions that grow with you.

Our Leadership: Guided by Vision & Expertise

Sarah ChenFounder & CEO
With over 20 years in global logistics and e-commerce fulfillment, Sarah founded CLUMN Fulfillment to redefine how brands navigate cross-border supply chains. Her career spans leadership roles at top 3PL providers, where she honed a passion for simplifying complex logistics and empowering entrepreneurs. Sarah’s vision drives our customer-first approach: “Fulfillment isn’t just about shipping boxes—it’s about delivering on your brand’s promise. We’re here to make that promise easier to keep.”
Michael WongChief Operations Officer
Michael brings 20 years of operational excellence to CLUMN, overseeing our global warehouse network, order fulfillment processes and quality control systems. He’s a master at streamlining workflows—having optimized logistics for Fortune 500 companies and fast-growing DTC brands alike. Michael’s focus on efficiency ensures our team delivers 99.9% order accuracy and lightning-fast turnaround times: “Every second counts for your business. We build systems that eliminate delays, reduce errors and keep your operations running like clockwork.”
Priya LiChief Technology Officer
A tech innovator with 15 years in supply chain software development, Priya leads our team in building the intuitive, integrated platform that powers CLUMN’s fulfillment solutions. She’s passionate about making complex logistics tools accessible—designing features like real-time inventory tracking, automated order sync and AI-driven shipping routing. Priya’s philosophy: “Technology should work for you, not against you. Our platform is built to give you control, visibility and peace of mind—no technical expertise required.”
David GuoHead of Global Partnerships
David’s 18 years in international shipping and carrier relations have helped CLUMN secure exclusive rates and partnerships with 400+ global carriers (including UPS, FedEx, DHL and regional leaders like Cainiao and SF Express). He’s dedicated to unlocking cost savings and global reach for our clients: “We don’t just connect you with carriers—we negotiate on your behalf to get the best rates, fastest routes and most reliable service. Your success is our leverage.”

Our Core Teams: The Heart of CLUMN

Fulfillment Specialists

Our warehouse and order processing teams are the backbone of our operations. Trained in precision picking, packing and quality control, they handle your inventory with the same care you would. Whether it’s custom packaging for a crowdfunding reward or FBA-compliant labeling for Amazon, they ensure every order meets our strict standards—before it ships.

Customer Success Managers

Every CLUMN client is paired with a dedicated Customer Success Manager (CSM) who acts as your single point of contact. Your CSM learns your business inside out, from your product specs to your growth goals and is available 24/7 to answer questions, resolve issues and adjust your fulfillment strategy as needed. They’re not just support—they’re your logistics partner.

Tech & Innovation Team

Our developers, data analysts and UX designers work tirelessly to enhance our platform, adding new integrations, refining tracking tools and leveraging AI to optimize shipping routes and inventory management. They’re obsessed with making your experience smoother, faster and more intuitive—so you can focus on growing your business, not troubleshooting logistics.

Compliance & Customs Experts

Cross-border shipping comes with complex rules—and our compliance team stays ahead of them. They handle customs clearance, tax guidance and regulatory updates for 200+ countries, ensuring your shipments avoid delays and penalties. Whether you’re shipping to Europe, Asia, or North America, they make international fulfillment seamless.

Our Culture: Customer-Centric, Collaborative, Forward-Thinking

We believe great work happens when people feel valued, empowered and aligned with a shared purpose. At CLUMN, we foster a culture of:

  • Accountability: We take ownership of your logistics, so you never have to follow up on loose ends.

  • Innovation: We’re constantly iterating to bring you the latest in fulfillment technology and strategies.

  • Empathy: We understand the challenges of running a business—and we’re here to lighten your load.

  • Diversity: Our global team brings unique perspectives that help us serve brands of all sizes, industries and locations.

What Our Team Stands For

“At CLUMN, we don’t just ship products—we ship trust. Every member of our team is committed to ensuring your backers, customers and Amazon shoppers receive their orders on time, in perfect condition and at the best possible cost. We’re not just a 3PL—we’re an extension of your team.” – Sarah Chen, CEO

Ready to Partner with a Team That Has Your Back?

Behind every successful fulfillment strategy is a team that cares. At CLUMN Fulfillment, we’re dedicated to your success—whether you’re a startup launching your first crowdfunding campaign or an enterprise scaling into new global markets.

Get in touch today to meet your Customer Success Manager and see how our team can simplify your logistics, reduce costs and help you grow.