Your Most Pressing Fulfillment Questions answered
We understand that choosing a fulfillment partner is a big decision – so we’ve compiled answers to the most common questions our clients ask. If you don’t find what you’re looking for, our 24/7 customer support team is always here to help via email, live chat, or phone.
General Fulfillment
CLUMN Fulfillment is a global 3PL (Third-Party Logistics) provider specializing in end-to-end fulfillment solutions for e-commerce, Amazon FBA and crowdfunding brands. Our core services include:
*Ecommerce Fulfillment (inventory storage, pick-and-pack, global shipping)
*FBA Prep (Amazon-compliant labeling, packaging and shipping to Amazon FCs)
*Crowdfunding Fulfillment (reward management, bulk shipping, backer support)
*Custom solutions (kitting, labeling, repackaging, temperature-controlled storage)
Absolutely! We support startups, small-to-medium brands and enterprise-level businesses. Our services are scalable—no minimum order quantities, no monthly commitments and volume discounts for high-volume shippers. Whether you’re shipping 10 orders a month or 10,000, we adapt to your needs.
We seamlessly sync with 100+ popular sales channels and platforms, including:
*Ecommerce: Shopify, WooCommerce, BigCommerce, Wix, Squarespace
*Marketplaces: Amazon Seller Central, eBay, Etsy, Walmart
*Crowdfunding: Kickstarter, Indiegogo
*ERPs: SAP, QuickBooks, Xero
Integration is quick and technical-expertise-free—our team helps you get set up in hours.
We have 50+ strategically positioned warehouses across North America (U.S., Canada), Europe (U.K., Germany, France, Poland), Asia (Hong Kong, China, Japan, Singapore) and Australia. This global network lets us store your inventory close to your customers, reducing shipping costs and transit times.
Ecommerce Fulfillment
With our Pay-as-You-Send model, you only pay for the services you use—specifically, the packing and shipping of the units you fulfill. There are no hidden fees, setup costs, or monthly subscriptions. For example, if you ship 50 orders in a month, you only pay for packing and shipping those 50 units.
We process orders within 24–48 hours of receiving them (excluding weekends/holidays). Delivery times vary by shipping method:
*Express: 3–5 business days (global)
*Economic: 7–12 business days (global)
*Domestic (U.S./Europe/Asia): 2–3 business days
You can track order statuses in real time via our dashboard.
Yes! We provide first 30 days of free storage for all inventory. After 30 days, a low monthly storage fee applies (based on space used). We’ll notify you in advance if your inventory is approaching the free storage limit.
We offer shipping insurance for most carriers to protect your products. If an order is lost, damaged, or delayed beyond the carrier’s guaranteed timeline, we handle the claims process on your behalf. If confirmed, we’ll reship the order at no extra cost to you or your customer.
FBA Prep Services
Our FBA Prep team stays updated on Amazon’s latest policies (including labeling, packaging and product condition requirements). Every item undergoes double inspection to ensure:
*Correct FNSKU/ASIN labeling
*Proper poly-bagging, bubble wrapping, or case-packing
*Compliance with Amazon’s restrictions (e.g., meltable items, oversized products)We guarantee 100% compliance—no rejected shipments.
No! We eliminate Amazon’s placement fees by leveraging our dedicated carrier partnerships and consolidated shipping. We ship your prepped inventory directly to Amazon FCs via full trucks, ensuring priority check-in and zero placement charges.
We process FBA Prep requests within 48 hours of receiving your inventory. Your prepped items will reach Amazon FCs in 1–3 days (vs. weeks with other providers), so you can start selling faster.
Yes. We specialize in FBA Prep for temperature-sensitive products (e.g., probiotics, chocolate, frozen goods) with climate-controlled warehouses and Amazon-compliant packaging. We ensure your items meet Amazon’s meltable guidelines and stay in safe condition during transit.
Crowdfunding Fulfillment
Absolutely. We specialize in managing complex crowdfunding reward structures, including multi-item kits, personalized products and varying tier levels. Our team works with you to map your reward tiers, ensure accurate picking/packing and add custom branding (e.g., logo-printed boxes) to each shipment.
Yes. As soon as an order ships, we send real-time tracking numbers to you and your backers via email. Backers can also track their orders through a secure, branded portal—reducing the number of “where’s my order?” inquiries you receive.
Our global compliance team manages all customs clearance, taxes and duties for 200+ countries. We provide guidance on documentation (e.g., commercial invoices) to avoid delays and our partnerships with regional carriers ensure smooth cross-border transit. We also offer shipping insurance to protect your rewards.
We recommend starting the planning process 4–6 weeks before your campaign ends. This gives us time to:
*Understand your product specs and reward tiers
*Secure warehouse space for your inventory
*Develop a fulfillment roadmap aligned with your timeline Early planning ensures a seamless transition from campaign end to reward delivery.
Shipping & Costs
We work with 400+ trusted global and regional carriers, including:
*Global: UPS, FedEx, DHL, USPS
*Regional: Cainiao, SF Express, 4PX, Yanwen, HKPost
*Freight: Air, ocean and ground freight for bulk shipments
Our AI-enhanced routing tool selects the fastest, most cost-effective carrier for each order.
Yes! The more you ship, the less you pay. We offer tiered volume discounts for brands moving 5,000+ units monthly, with special rates for enterprise clients shipping 10,000+ units. Contact our team for a custom quote based on your shipping volume.
No. We believe in full transparency. Our pricing includes all necessary services (e.g., packing materials, standard labeling, tracking) and we provide a detailed quote upfront. The only additional fees are for specialized services (e.g., custom kitting, oversized item handling)—which we disclose before you start.
Getting Started
Signing up is easy—follow these steps:
1.Fill out our online form or contact our team to request a custom quote.
2.Work with a dedicated account manager to finalize your fulfillment plan.
3.Integrate your sales channel (e.g., Shopify, Kickstarter) with our platform.
4.Ship your inventory to our nearest warehouse.
5.Start fulfilling orders!
We offer free onboarding and support to help you get up and running quickly.
Onboarding typically takes 1–3 business days, depending on your needs. Simple integrations (e.g., Shopify) can be completed in hours, while complex setups (e.g., enterprise ERP integration) may take a few days. Our team works with you to minimize downtime.
Yes! We make switching seamless. Our team helps you transfer inventory from your current 3PL, sync your order history and ensure no disruptions to your fulfillment. We also offer a 30-day trial period for new clients to test our services risk-free.
Still Have Questions?
Our 24/7 customer support team is here to help with any additional questions or concerns. Whether you need help with a specific service, want a custom quote, or need guidance on your fulfillment strategy—we’re just a message away.